Overview
At KnitBro, we believe in comfort, confidence, and customer trust.
That’s why we offer a 15-Day Easy Return & Exchange Policy — so you can shop without worry.
15-Day Return / Exchange
You may request a return or exchange within 15 days of receiving your order if:
- The product is unused
- The product is unwashed
- The product is not worn or tried on
- The product is in original packaging with tags intact
📌 For hygiene and safety reasons, worn or washed innerwear cannot be returned or exchanged.
When Exchange Is Allowed
Exchange is available in the following cases:
- Size issue
- Manufacturing defect
- Wrong product delivered
💡 Size exchange is allowed only once per order.
Replacement Process
Contact us within 15 days via WhatsApp or Email
Share:
- Order number
- Clear photos of the product & packaging
Our team will guide you through the process
Exchange delivery time: 5–7 working days
Refund Policy
Refunds are issued only if:
- The product is defective
- The product is out of stock, and exchange is not possible
💳 Refund method:
- Bank transfer (within 7–10 working days)
- Shipping charges are non-refundable
Shipping Cost for Return / Exchange
- If the issue is our mistake → We bear the shipping cost
- If the issue is size change or customer preference, → Shipping cost will be paid by the customer
- Customers have to send items to our location
Hygiene Assurance
All returned items go through strict quality & hygiene checks before approval.
📞 Need Assistance?
📧 Email: [email protected]
📱 WhatsApp: (03377030937)