15 Days Easy Return & Exchange Policy

Overview

At KnitBro, we believe in comfort, confidence, and customer trust.
That’s why we offer a 15-Day Easy Return & Exchange Policy — so you can shop without worry.

15-Day Return / Exchange

You may request a return or exchange within 15 days of receiving your order if:

The product is unused
The product is unwashed
The product is not worn or tried on
The product is in original packaging with tags intact

📌 For hygiene and safety reasons, worn or washed innerwear cannot be returned or exchanged.

When Exchange Is Allowed

Exchange is available in the following cases:

Size issue
Manufacturing defect
Wrong product delivered

💡 Size exchange is allowed only once per order.

Replacement Process

Share:

Order number
Clear photos of the product & packaging

Our team will guide you through the process

Exchange delivery time: 5–7 working days

Refund Policy

Refunds are issued only if:

The product is defective
The product is out of stock, and exchange is not possible

💳 Refund method:

Bank transfer (within 7–10 working days)

Shipping charges are non-refundable

Shipping Cost for Return / Exchange

If the issue is our mistake → We bear the shipping cost
If the issue is size change or customer preference, → Shipping cost will be paid by the customer

Hygiene Assurance

All returned items go through strict quality & hygiene checks before approval.

📞 Need Assistance?

📧 Email: [email protected]
📱 WhatsApp: (03446602711)